What We Do

Terms & Conditions

Delivery/Van Movement
The delivery fee will vary based on travel distance and time of day. The fee covers insurance, on-time delivery and covers all cost between the Bespoke Catering kitchen and the venue.

Staffed Function
Your catering order is prepared, delivered and setup as required. We provide people to cook, serve and clean up. Staffing charges are as detailed below. This option requires you to pay for your menu (and beverages) per head, charges for any equipment hired, staffing as required and a delivery fee/van movement.

Staffing
Bespoke Catering provides staff for a minimum of 4 hours from the time they arrive at your venue. Required staff will need to have access to the venue 1 hour before guest arrival. Wait staff will be allocated at a 1wait staff to 30 guests ratio unless otherwise discussed with the client. Chefs will be allocated based on number of guests and complexity of chosen canapés.
If staff are required beyond the quoted time, clients are required to pay the additional staffing costs. Bespoke Catering will provide a final tax invoice within 7 days after your event.

Travel Time
A fee for staff travel time will be incurred where the event is held more than 30km out of the Sydney CBD. Travel time is charged at the applicable hourly rate per staff person.
Bespoke Catering reserves the right to determine when staff travel time is applicable, depending on the staff numbers needed for the event as well as the access and parking facilities.

Equipment Hire
Bespoke Catering can assist you with equipment hire, such as tables, chairs, glassware etc. We can provide you with the details of our preferred equipment hire company or where the spend on equipment is over $300.00, Bespoke Catering will oragnise the hire equipment on your behalf. The equipment hire company will deliver the equipment a day before the
function and pick it up a day after the function (Monday if the function is held Fri-Sun

Beverages
Beverage package. We have our own personal wine adviser at Cellarmasters available to you. It’s a free service for Cellarmasters customers and your Wine Advisor is knowledgeable about all things wines, from wine styles, brands to regions. We can certainly provide you with contact details and she will be able to advise you on finding perfect wines for your
occasion and your selection will be delivered to you. You will also have access to $50 off your first order when you mention Bespoke Catering.

Deposits ! Payment instalments are detailed as follows:
50% of the total amount quoted to you by Bespoke Catering is required as a deposit. The deposit is expected after your initial quote, before Bespoke Catering proceeds further with your event coordination. This secures your booking date and allows Bespoke Catering to commence organisation and booking of any additional services that you may require. Without a 50% deposit Bespoke Catering cannot guarantee availability of services originally quoted by us.

50% of the total amount confirmed to you by Bespoke Catering at least 7 days prior to your event date.

100% of the total amount quoted to you by Bespoke Catering is required 7 days after your event date. Any supplementary costs or credits not recognised in the confirmation will also be invoiced seven days after the event as a tax invoice.

Cancellations
A minimum cancellation fee of 50% will apply within 7 days of the total amount quoted to you by Bespoke Catering will apply to cancelled events. Bespoke Catering events cancelled within 48hrs of an event will incur a cancellation fee of 100% of the total amount confirmed.

Method of payment
We accept direct deposit, cheque or credit card (made out to Bespoke Catering Sydney). Credit Card will incur in a 2,5% surcharge. Dishonoured payments incur a $25.00 fee, plus any other bank dishonour fees incurred by Bespoke Catering Sydney. Late fee is 15% of the outstanding balance over 30 days.